Violent or Abusive Behaviour
The practice team are encouraged to handle all patient enquiries in a friendly and helpful manner and, wherever possible, to avoid confrontation.
Occasionally patients may, for various reasons, feel that they have a right to express their feelings in a violent or abusive manner. Whilst recognising that, in some cases, patients may feel they have some justification for extreme behaviour, no GP nor any member of the practice team is here to be the butt of unreasonable expressions of anger. It is therefore practice policy that we have a: Zero Tolerance Policy towards Violent or Abusive Behaviour.
If a patient persists in such behaviour and continues to act unreasonably in either a verbal or physically violent manner, we are at liberty to take action that may result in the patient being removed permanently from the practice list. If considered appropriate at the time, we will enlist the assistance of the local Police to remove an offender and in this instance; we will ask the Police to issue a crime reference number that will be reported to the New Forest Primary Care Trust.
Violent or abusive patients who have been identified to the Primary Care Trust in this manner may subsequently find it difficult to register for Medical Services in the locality and may be referred to a special unit that deals specifically with violent or abusive patients.