This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Everyone Counts Survey

Every four years the CCG gathers evidence of progress on equality and inclusion, and on the basis of this evidence, assesses how well the CCG is doing using a framework called the Equality Delivery System (EDS2).

To support this process, we have developed a survey to capture the views of local patients.

Please could we ask for your support to:

  • Complete the survey and/or
  • Share the link to the survey through your networks, newsletters and so on.

https://www.smartsurvey.co.uk/s/EveryoneCounts/ 

The survey will close on 22 March 2019.


To All Patients..

We are changing the way we book our appointments.

As of Monday, the 3rd December 2018, all appointments will be booked at Dibden Purlieu.

Please continue to use the current appointment number for:

Marchwood 02380 871233

Dibden Purlieu 02380 844546

Thank you for your understanding

Alternative Appointments at TPAL - (The Practice at Lymington)

Prescribing of ‘over the counter’ medicines is changing

Local Services Surveys - Have Your Say

 

Violent or Abusive Behaviour

The practice team are encouraged to handle all patient enquiries in a friendly and helpful manner and, wherever possible, to avoid confrontation.

Occasionally patients may, for various reasons, feel that they have a right to express their feelings in a violent or abusive manner. Whilst recognising that, in some cases, patients may feel they have some justification for extreme behaviour, no GP nor any member of the practice team is here to be the butt of unreasonable expressions of anger.  It is therefore practice policy that we have a: Zero Tolerance Policy towards Violent or Abusive Behaviour.

If a patient persists in such behaviour and continues to act unreasonably in either a verbal or physically violent manner, we are at liberty to take action that may result in the patient being removed permanently from the practice list. If considered appropriate at the time, we will enlist the assistance of the local Police to remove an offender and in this instance; we will ask the Police to issue a crime reference number that will be reported to the New Forest Primary Care Trust.

Violent or abusive patients who have been identified to the Primary Care Trust in this manner may subsequently find it difficult to register for Medical Services in the locality and may be referred to a special unit that deals specifically with violent or abusive patients.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website