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!Letters from NHS England requesting our patients to re-register with another practice!

Some of our patients have received a letter from NHS England (Primary Support England) suggesting their names will be removed from our patient list as their address is outside of our practice boundary (mainly Marchwood patients.) Please be reassured that this request was NOT made by Forestside Medical Practice and that patients are more than welcome to be registered with us at Forestside. We feel this may have been an error on behalf of NHS England which is outside of our control. Please accept our apologies whilst our team are looking into this. Please contact us 02380 844546/871233 if you have received a letter like this so that we can investigate. Your help is greatly appreciated.

Access to Medical Records

See also Summary Care Records - Opt In/Opt Out

confidentialWhilst we are responsible for the proper maintenance of your Medical Record during your period of Registration with this practice, these records remain the property of the Health Authority. 

Forestside Medical Practice is registered under the Data Protection Act 1988.  We are required under the Data Protection Act 1988 to maintain your personal medical records in a confidential manner and access to your records is therefore restricted to those persons deemed to be maintaining those records on behalf of the Department of Health and by those directly involved in your health care.  

As a Training Practice we are often called upon to facilitate research into clinical conditions and prevalence data.  Only fully qualified medical staff undertakes such research and the data extracted is fully anonymised to ensure that no individual Data Subject can be identified. 

As the patient (Data Subject) you have a right, subject to limitations under the law, to have access to your personal Medical Record.  Enquiries about your medical history from such bodies as Insurance/Life assurance etc. are generally only permissible with your formal consent.  You will normally be asked to give consent to such enquiries before your General Practitioner releases information. 

If for any reason you wish to view your personal Medical Record, you are required to make a formal request to your Doctor who will agree a date and time for you to visit the practice and have access to those records, accompanied by a member of our staff.  Whilst viewing your record you are at liberty to make any notes that you may feel appropriate.  You will be allowed to ask for copies of any information that you have seen and you will be asked to pay a nominal sum for these copies. 

You are not allowed under any circumstances to amend, delete or in any other way alter the records.  If you believe that there is an error in your record, you must bring this to the attention of the Practice Manager who will ensure that your concerns are notified to your General Practitioner.  The alleged error will be investigated and if the error is confirmed, the General Practitioner will amend your records accordingly.

Confidentiality

Should you wish to speak to someone in confidence, please ask at reception and a room will be made available to assist you further.

We ask you for personal information in order for you to receive appropriate care and treatment.  This information will be recorded within your computer clinical records for future reference.  We are registered under the DATA PROTECTION ACT.

The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team.  However; for the effective functioning of multi-disciplinary teams it is sometimes necessary to share information about you between other team members.

Practice audits are run periodically at the request of the Health Authority or the Department of Health which enables us to analyse different aspects of health care within GP practice via these reports.

We are a training practice and have registrars in general practice who are in their final stages of their GP Training.  These doctors are fully qualified with at least three years postgraduate hospital experience.  GP registrars are available in surgery but may request videoing consultations throughout the year to assist them in reviewing consultations with their GP Trainer.

The reception staff will let you know if a video session is taking place, and ask you to sign a consent form.  Please do not feel obliged, but be reassured that the video will only be used for training and appraisal purposes.

COMPLAINTS

Complaints should be put in writing to your doctor or to the Practice Manager Mrs Julie Stewart or you can call her on 02380 844546 or you can pick up our complaints form at the reception desk. Please do not e-mail complaints through to the practice via this website.

 

 
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